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Frequently Asked Questions

- How do I use the coupon code?

In the top of the checkout page You find the text < Have a coupon? Click here to enter your code > . Add your coupon code there and click to apply coupon.

- What do I get with my purchase?

All products are digital downloads and come in a compressed Zip format. Inside each Zip file are individual SVG EPS DXF PNG and JPG files.

- How do I receive my SVG files?

Once your payment is complete, you will be able to download each set of SVG files directly from our website. and an email will be sent to your registered email. 

- How do I download files that I purchased from craftyfiles.com?

You can find & downlaod all your purchased item and freebies in the Downloads Page on My account

- What is a SVG file for Cricut?

SVG stands for Scalable Vector Graphic. SVG is just a fancy term for a graphic that’s not “pixelated” when enlarged and it can be used by many different programs.

An SVG file is a file that is mathematically designed, and thus works perfectly with the Cricut and other cutting machines. In contrast to being designed in pixels, like a JPG or PNG, it is created using lines and points.

- Is it better to use SVG or PNG?

SVG is an image file format created specifically for designing two-dimensional vector and vector-raster graphics for websites. SVG supports animation, transparency, gradients, and is easily scalable without losing quality. PNG is a raster image format used for full-color images (mostly photos) in good quality.

- What is the return or refund policy?

Due to the nature of our products, we do not issue refunds or returns. All of our SVG files are tested for quality assurance. If you lose your file, you may contact us for a replacement, please make sure you have your order number to receive replacement SVG files. If you have any questions or issues, please Contact Us! We promise we’ll get you up and cutting!

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